1) Where are you located? We are based in both New Mexico and California. We hope to have a New Mexico based flagship store one day but for now we are only available from our online website.
2) Where do orders ship from? Orders are shipped out of Los Angeles, California. 19749 Dearborn St, Chatsworth, CA 91311.
3) How long do orders take to ship? Up to 5 days per order. Depending on order size and what products are ordered.
4) How do your shirts fit? Our shirts fit with a modern, athletic fit. If you have a fit question please email us and we will recommend a good size for you based on your height, weight and fit preferences. email@example.com
5) Why is there not a phone number? We do not have a dedicated customer service line available at this time. However we return emails very quickly and promise to make your email a priority if you need us. Additionally, from an email request we can set up a return phone call, by appointment.
6) Do you ship to Hawaii, Canada and Australia? Yes, yes and yes. We ship worldwide.
7) I have a quality concern. What can I do? No problem. Please do look over your order as soon as it arrives. Your happiness is our success. If a return is required return shipping is the responsibility of the customer. Kindly email us right away so we can take care of you. firstname.lastname@example.org
8) Return Instructions: For online orders, we accept returns in new condition, unwashed, unaltered, and unworn for a store credit within 25 days of purchase. Our return address is Hear My Shirt, 19749 Dearborn St, Chatsworth, CA 91311
- Place return items in a box.
- Adhere the UPS/USPS label on the box (postage for returns is customer’s responsibility).
- Deliver box to one of your carrier’s facilities. To arrange a pickup from USPS, check out https://www.usps.com/picku
p. To schedule a pickup from UPS, check out https://wwwapps.ups.com/pi ckup/schedule.
- Notify us via email@example.com about your return and desired outcome (store credit or exchange).